Digital Services Act (DSA)

Together with the Digital Market Act, the Digital Services Act forms a uniform set of rules that applies throughout the EU.

The Digital Services Act and the Digital Market Act have two main objectives:

Create a safer digital space where the fundamental rights of all users of digital services are protected;
Create a level playing field to foster innovation, growth and competitiveness both in the European single market and globally.

Target group of the Digital Services Act

The DSA is aimed at providers of intermediary services, ranging from providers of simple websites and Internet infrastructure services to online platforms.
Based on a graduated regulatory system, the DSA applies specifically to

Transmission-only services, such as Internet exchange nodes, wireless access points, virtual private networks, and DNS services.
Caching services, such as content delivery networks, reverse proxies, and content adaptation proxies.
Hosting services, such as cloud computing and web hosting.
Online platforms, such as social networks and online marketplaces.
Online search engines.

The target group is thus conceivably broad and essentially only excludes services that are provided in non-digital form, between physically present persons or without individual access. The online services provided by Apleona therefore also fall within the scope of the DSA.

The Digital Services Act stipulates that providers of intermediary services must provide their users with a means by which a user of the service can contact the provider. The contact options listed below constitute single points of contact within the meaning of Art. 11 and 12 DSA. Users can use them to contact us if the user

considers individual content to be inappropriate and wishes to notify us of this, or
wishes to take action against us (e.g. blocking of content or accounts).

Access to the complaint procedure

In order to provide employees of the Apleona Group and employees of our suppliers with the opportunity to report human rights violations, we have established a centralized complaints procedure. You can contact us via e-mail or mail.

Via e-mail

digitalservicesact@apleona.com

Via mail

Apleona GmbH
Compliance department
An der Gehespitz 50
63263 Neu-Isenburg