- Deutsch
- English
Infrastructural Facility Management
All users of a property expect everything in and around the building to function smoothly and for them to feel comfortable. This sounds obvious, but it is always the result of the interaction of many individual services - for example cleaning, security or communication. The perceived quality of our infrastructural services determines whether comfort and, not least, the feel-good factor are right. The satisfaction of the property's users is therefore at the heart of everything we do. Just like maintaining the long-term value of your property.We ensure a feel-good atmosphere, cleanliness and safety
With expertise and passion, we ensure a feel-good atmosphere, cleanliness and security in your property. As a core service of infrastructural facility management, we offer you facility cleaning, which is divided into maintenance cleaning, exterior cleaning, glass cleaning, special and basic cleaning as well as professional pest control. We also provide garden and landscape maintenance as well as winter services for your property. Your carefree package is rounded off by our personnel and security services. Our Property Services are ideally positioned to meet the needs of institutional investors in the residential real estate sector. Just like our Healthcare Services for customers in the health and care sector.Our services become your business card
We manage and provide all infrastructure services for our customers, thus ensuring the desired quality for the users of their properties. Today, this also requires intelligent technical support. We are increasingly using IoT and robotics in area management and for cleaning services - including specialist and industrial cleaning. Together with our clients, we define the desired services and results, which we monitor on an ongoing basis and document transparently and digitally, often in real time.
The satisfaction of the property's users is just as important as environmental protection and the long-term value preservation of the property. This makes our service your business card in the property.
![[Translate to English:] Zitat Christian Kloevekorn](/fileadmin/_processed_/f/b/csm_APL-Zitat-Christian-Kloevekorn_a71c3233e2.jpg)
„Apleona is one of Europe's leading facility management providers - partly because we know how important infrastructural services are for customers like you. We ensure that your properties have a representative appearance - because they are the flagship of your company, not only for your employees but also for guests and customers.“
Christian Kloevekorn, COO Apleona BU Infra
We ensure that your properties have a representative appearance, whether it's a single building, an entire location or your entire portfolio including the branch network. They are the flagship of your company, not only for your employees but also for your guests and customers.
More sustainability in facility management
Apleona does not just focus on its own carbon footprint. Through our services, we also make a significant contribution to reducing our customers' CO₂ emissions. We support them in operating their buildings and facilities sustainably throughout all phases of the real estate life cycle – including, of course, as part of our infrastructural services.
More information on ESG and facility management
ZIA ESG-guideline for office buildings
With the ESG guidelines for office buildings, the ZIA has compiled a compendium of ideas and possible courses of action to support office property owners in meeting ESG requirements.
Download pdf file hereZIA position paper: how FM is leading the building sector onto the climate protection path
The paper outlines how FM can put the building sector back on the climate protection path in the short term. Apleona is co-author.
Download pdf file hereProduct catalog: Decarbonization & Green Real Estate
We provide a wide range of consulting and implementation services for CO2 and energy optimization of existing properties with our own qualified staff.
Download pdf file hereCleaning Services
Environmentally friendly products and innovative technology for your representative property
Apleona Infra Services stands for professional, hygienic, and environmentally friendly cleaning – in all types of properties and areas of use. Whether office buildings, industrial facilities, clinics, clean rooms, or food processing plants: with our standardized yet flexible cleaning system, we ensure reliable cleanliness at the highest level.
Our certified quality management processes ensure measurable results, create transparency, and guarantee sustainable implementation – even at complex factory sites.
For decades, customers from a wide range of industries have placed their trust in our expertise in building cleaning. With trained staff, innovative technology, and environmentally friendly products, we create hygienically safe and representative spaces – day after day.
„Cleaning robots need intelligent buildings - and human robotics managers. That's why Apleona is taking a cobot approach for the time being, i.e. robots that work together with humans.“
Michael Grundmann, Operations Director
At Apleona, we rely on our own fleet of robots. One reason for this is that we can offer the right solution for our customers' requirements from a broad portfolio. We have many years of experience and our own specialist department, which regularly trains our managers and employees in this technology and qualifies them as robotics managers.
Our Cleaning Services
- Maintenance cleaning
- Cleanroom cleaning
- Glass and façade cleaning
- Special cleaning
- Industrial cleaning
- Production-related cleaning
- Green and outdoor facility maintenance
- Winter services
- Special services
Further information
The future of cleaning is called Cobotics!
With our innovation center, Apleona is setting the course for the future of cleaning: and it's called Cobotics! Robots will increasingly work hand in hand with humans. That is why we are already training robotics managers to support our teams on site with the implementation and daily use of cleaning robots. With a broad range of robots, we are already relying on pioneering cleaning technology for many customers—especially in large production areas or in the foyer areas of high-traffic buildings.
We protect your privacy. Start video to load video player.
learn more on our privacy page.
Our expert in the field of cleaning
Ulrike Bettge
Director Sales Apleona Infra Services
Security Services
Apleona Security Services – Security with a System and Responsibility
Certified security services for site security, property protection, reception services, emergency call and service control centers, security technology, and operational fire protection. Nationwide. Industry-specific. Reliable.
Security with experience and foresight
Your employees, visitors, locations, data, and assets deserve the best possible protection – around the clock. Apleona Security Services has been operating successfully as a nationwide security service for many years. Our clients from the healthcare, industrial, logistics, financial services, media, public administration, and real estate sectors trust in our expertise.
With over 100 years of experience in facility management and more than 2,000 qualified security personnel, we offer the highest level of security – individually tailored to your industry and your requirements.
![[Translate to English:] Zitat Rainer Ehrhardt](/fileadmin/_processed_/a/d/csm_APL-Zitat-Rainer-Ehrhardt_a2ee0fc691.jpg)
„With our flexible, scalable and intelligent security solutions, we have a holistic response to the increasingly complex threats to our customers' security.“
Rainer Ehrhardt, MD Apleona Security Services
Our range of services
- Site security – protection against sabotage, espionage, and unauthorized access
- Property security – securing buildings, facilities, and real estate
- Area and district patrols – Preventive patrols for a high level of security
- Emergency call and service control centers – Permanent availability and fast response times
- Event security – Professional security for trade fairs, events, and large-scale events
- Security consulting – Risk analyses, hazard assessments, and prevention concepts
- Security technology – planning, installation, and operation of access control, video surveillance, and alarm technology
- Operational fire protection – fire safety guards, fire trucks, evacuation and emergency plans
- Central communication services – reception, visitor management, postal services
- Cyber security – protection of digital systems, data, and infrastructure
Innovative security solutions
Our concepts combine state-of-the-art security technology with digital protection mechanisms, thereby ensuring the highest standards in cyber security:
- Online guard control systems for comprehensive documentation
- Real-time monitoring and access control systems for sensitive areas
- AI-supported hazard detection for proactive action
- Robotics solutions for automated security and surveillance tasks
Qualification and quality assurance
The quality of our security services is certified according to DIN 77200. Our focus is always on the safety of people and the protection of economic and cultural values.
Our security personnel are vetted, highly trained, and receive ongoing training. With our Apleona Security Services Academy, we offer a unique continuing education program:
- Individual qualifications for different career levels
- Training for career changers entering the security industry
- Preparation for master craftsman examinations in the security industry
Your partner for comprehensive security
Whether high-security areas, critical infrastructure, or public facilities—we understand industry-specific requirements and develop solutions that are tailored to your needs. With customer focus, innovation, and consistent quality, we are your reliable partner for all security tasks—today and in the future.
Contact us for a no-obligation consultation and find out how Apleona Security Services can protect your company.
Our experts in the field of security services
Rainer Ehrhardt
MD Apleona Security Services
Oscar Felsenstein
MD Apleona Security Services
Further information
Lünendonk study 2023: security service providers in Germany
You can download the relevant file here
Download pdf file hereProperty Services
Integrated service portfolio for complex residential properties and their value retention
We know how important clean properties are for well-being. Do you want satisfied tenants? We will take care of it. Always an attractive appearance inside and out. Facility services with comprehensive management from a single source and up to 100 % in-house performance. The only FM provider to offer both technical and infrastructural services from a single source. We have been working exclusively for owners and managers of residential real estate throughout Germany for more than 30 years. App-based janitor services - updated daily, document-proof. Improvement of the residential area through site-specific redesign + sustainable upgrading of the presence areas.
![[Translate to English:] Zitat Ulrike Bettge](/fileadmin/_processed_/d/2/csm_APL-Zitat-Ulrike-Bettge_582db4d731.jpg)
„We support housing companies with different economic interests, ownership structures and corresponding portfolio and management strategies and align our services and partnerships accordingly.“
Ulrike Bettge, MD Apleona Property Services
Our Property Services
Janitor services
- Tenant support
- Traffic safety services
- Minor repairs
- Administrative support services
- Waste disposal/bulky waste
Maintenance
- Small repair management (KRM) incl. call center
- Empty apartment refurbishment
- Insurance claims management
Outdoor maintenance and winter services
- Outdoor and green maintenance
- Tree management: tree register, inspection, pruning and felling work,
- Playground register, maintenance and repairs
- Open space management
- Snow and ice control
Facility cleaning
- Entrance cleaning
- Glass and façade cleaning
- Apartment cleaning
- Basic cleaning
- Special cleaning
- Exterior surface cleaning
Further information
Lünendonk dossier 2024: Facility services for the housing industry
You can download the relevant file here
Download pdf file hereOur expert in the field of property services
Ulrike Bettge
MD Apleona Property Services
Healthcare Services
Apleona offers comprehensive healthcare solutions covering food service, cleaning, hygiene, and optional accommodation services. Our sustainable concepts increase efficiency, reduce costs, and improve patient satisfaction. From planning to implementation, we work in partnership with clinics and healthcare providers to achieve optimal results.Cleaning
After medicine and care, cleanliness and hygiene are the most important criteria for evaluating clinics. You can trust us to perform this essential task to your complete satisfaction with our professional expertise. Apleona Infra Services has more than 40 years of experience in cleaning healthcare and social services facilities. We have been able to draw on similar experience for decades in the operational and commercial management of service companies.
Service areas
- Ward and hospital cleaning
- Operating room cleaning
- Bed preparation
- Glass and façade cleaning
- Special cleaning (floors, post-construction cleaning, roller blinds, etc.)
Catering
Apleona Carecatering also provides efficient food services in the healthcare sector. We specialize in making the stay of patients, residents, and guests as pleasant as possible. Our focus is on food services for clinics, senior care and rehabilitation facilities, and employee catering.
Apleona Infra Services centralizes all supply components via modern food supply centers, where the entire process—from food selection, ordering, and picking to hygienic logistics transfer—is carried out at your facility.
„Food supply plays a crucial role during the recovery process. Apleona Infra Services offers years of experience in the centralization of catering operations and on-time project management.“
Dr. Tobias Prietzel, MD Apleona Infra Services
The reference values for communal catering of the German Nutrition Society (Deutsche Gesellschaft für Ernährung e. V.) are used as a basis for the implementation of the individual meal offers. Menu guidelines are offered that meet the definitions of the German Society for Nutritional Medicine (Deutsche Gesellschaft für Ernährungsmedizin) and the MDK (Medical service of the health insurance) and fulfill the legal requirements
Hospitality Services
Today, sickness and comfort are no longer mutually exclusive – patients expect individualized service and a pleasant environment during their stay in hospital. Given the shortage of skilled nursing staff, a clear division of tasks on the wards is becoming increasingly important. While hospitals concentrate on medical care, Apleona Infra Services, as a specialized partner with an experienced team of hospital, hotel, and logistics experts, ensures outstanding customer focus and professional service. With over 1,000 dedicated service staff, we ensure that patients and visitors feel completely at ease.
Consulting
Apleona Infra Services develops tailor-made concepts for optional accommodation services – individually tailored to private health insurance companies. This allows you to increase revenues, impress patients, and strengthen your competitiveness.
Our experienced consulting team analyzes services and key figures on site, develops long-term strategies, and supports you from concept development to fee negotiations with the PKV Association. Over 300 hospitals already rely on our expertise to maximize their revenues.
Further information
Our experts in the field of healthcare services
Dr. Tobias Prietzel
MD Apleona Infra Services, Nordwest
Christian Müsche
Senior Sales Healthcare
