Integrated Facility Management

As an integrated facility manager, we manage your real estate portfolios across regional and national borders with the same quality and Standards. Everywhere in the EMEA region. In a total of 32 countries. We support you with partnership-based contractual models, innovative products and digital solutions in the development and implementation of ESG, workplace and portfolio optimization strategies.

Beyond summarizing all services

Integrated FM is the supreme discipline for us

At Apleona, integrated FM is not simply the bundling of different services. Instead, Apleona provides you with centralized key account management and control based on consistent, transparent quality criteria with corresponding output-oriented contracts and added value through add-on services, for example: workplace concepts, ESG or decarbonization strategies. Last but not least, we assume joint economic responsibility and guarantee you a savings glidepath over the term of the contract if you wish.

„With our holistic and universal concept to integrated facility management and its efficient key account structure, adjustments to operations and changes to the portfolio can be implemented more easily, e.g. the decarbonization of existing buildings.“

Michael Engel, COO FM International and ICC

We value a long-term service partnership. Always with the aim of generating cost savings for you in building operation, maintaining your portfolios in a value-preserving and sustainable manner, relieving you as an industrial customer by taking over secondary services in your core business, increasing user satisfaction in the buildings and finally, supporting your ESG goals in existing buildings.

Apleona decarbonizes your building stock

Energy saving, decarbonization or an overall green real estate strategy – combining the right actions produces the best outcome. We know what works, what is right and feasible here and now. To do this, we analyze your portfolio, make short and long-term recommendations and evaluate alternatives. We then plan the more long-term technical and structural investments in an energy-optimized building infrastructure - and last but not least, we also implement the necessary structural changes. In short: we manage individually, but with a holistic view of what is feasible. All with a high level of personal effort. A promise that we can keep thanks to our comprehensive resources and expertise within the corporate group.

Decarbonization & Green Real Estate

International Corporate Clients

Apleona manages large portfolios as part of integrated FM contracts in a specialized unit: International Corporate Clients (ICC). The output-oriented contract is typical for our ICC customers, i.e. the contract does not specify how often and at what intervals a service is to be performed but is based on the result and quality of the service provided.

„Our modern, output-oriented contract models guarantee the strategic development of portfolios and savings for the customer as well as uniform quality and standards over the term.“

Denny Decker, COO Apleona ICC

Like all output-oriented contracts, it is based on a fixed-price model, i.e. once the baseline (i.e. the initial values) has been agreed, a fixed price is set for the term of the contract and invoiced monthly. The term is usually five to six years. To ensure optimum service quality, Apleona clusters its ICC customers into industry segments and is increasingly specializing in the various requirements in this segment.

Europe and EMEA platform

Apleona is already one of the largest real estate service providers in Europe and is represented in numerous countries in the EMEA region with its own national associations. We are characterized by a wide range of services and depth of added value everywhere. Our European platform and our international network with a cross-border account structure and organization ensure a uniformly high standard of quality across national borders.

To the locations

Integrated FM is the success factor for forward-looking strategies

Apleona uses digital technologies, sensors and artificial intelligence for building operation. This enables data- and demand-driven predictive maintenance of systems and shows, for example, where problems could occur in the future. Impending failures of technical systems or individual components can be predicted and eliminated before they occur. This not only reduces downtimes, but also makes it possible to prioritize the replacement of parts based on wear models, which in turn enables efficient personnel deployment planning.

„AI analysis of historical data and the use of real-time information from building operations make it possible to derive holistic, predictive strategies. Output-oriented FM contracts are an important success factor for this.“

Ray Casey, MD Apleona Irland

A technology-open, scalable model (EcoSystem) enables Apleona to act as an integrator and moderator for innovations and digital solutions in building operations, integrating both its own solutions and customer solutions.

Predictive maintenance: 20 years of experience from technology specialist Eastway

The technology specialist Eastway, which is part of the corporate group, advises on condition-based and predictive maintenance and servicing solutions for building technology systems such as HVAC units, compressors, chillers and pumps. These solutions are based on sensor-supported online monitoring with 24/7 supervision by building technology specialist, whose recommendations and decisions are in turn supported by machine learning-based diagnostics of the collected data. The solutions are independent of the original equipment manufacturer.

To the Eastway Website

Integrated FM: Our advantages for you

• Standardization: Apleona can provide better quality and uniform solutions across the portfolio as part of IFM mandates thanks to efficient processes and a high level of personal effort, all that at comparatively attractive conditions for the customer.
• Less risk: At the same time, the customer frees himself from any operational responsibility and the associated risks and only controls.
• Flexibility: Another advantage is that the customer can adjust their portfolio quickly and efficiently to new situations with just one contact person instead of having to speak to many different providers, as was the case before IFM outsourcing. This was particularly evident during the coronavirus pandemic and will also prove true when it comes to decarbonizing existing buildings.
• Customer clusters: Apleona clusters its ICC customers in various industry segments and is increasingly specializing in the various requirements in this segment (e.g. banks or health care).
• Output-oriented: This means, for example, that it is only specified that rooms must be clean, but not how often they should be cleaned. The situation is similar when it comes to system maintenance. Now we only work on it if it makes sense.This is possible because much more data is now available on the use of buildings and individual rooms.

Your experts

Michael Engel
COO Apleona Group

Denny Decker
COO Apleona ICC

Jan Dunkelberg
Chief Sales Officer Apleona Group

News & Best Practise

Lünendonk-Ranking 2025

Apleona remains market leader in Germany

Large, technically oriented FM companies expect growth of 9.0 per cent by 2025. They also expect growth of between 7 and 8 percent per annum in the following years. With domestic revenue of €2.991 billion, Apleona remains the market leader and is expected to surpass €3 billion in revenue in the current financial year.

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8 Apr 2025, press release

Apleona wins 10-year contract for DHL Group’s German portfolio

Apleona is expected to provide all technical and infrastructural facility management services for DHL Group properties and sites in Germany from 1 May. In total, the contract covers a Germany-wide portfolio of more than 3,700 buildings and more than 15,000 Packstations (pick-up locations). 

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Change

New COO at FM International

On 1 April 2025, Andreas Neukam will take over as Chief Operating Officer of the FM International business unit. He will succeed James Thoden van Velzen, who will focus on special projects in international business in the future.

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APLEONA IBÉRICA

"We look to the future with enthusiasm and passion"

Gonzalo Churruca Azqueta of Apleona Ibérica, gives an insight into the Spanish FM market and explains his plans for more growth and competitiveness.

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Silvia Cacciavillani

"Italy offers interesting opportunities for IFM providers"

Silvia Cacciavillani is in charge of Apleona in Italy. In an interview with Apleona Insights, she talks about the challenges and opportunities for Apleona in the Italian FM market.

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29.04.2024, Press Release

Apleona to perform integrated FM for Siemens Austria

Siemens Austria has renewed its contract with Apleona for the performance of integrated facility management for a total of eleven locations in Austria ahead of schedule for an additional three years with effect from October 1, 2024.

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LECH WODECKI

"Polish clients want to be served in an advanced, flexible and digital way"

In an interview, the CEO of Apleona Poland explains what he and his organisation are currently facing, how the company is developing and why Apleona needs to offer more than traditional FM services.

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